Most warranty disputes come down to one question: is this a fault from production, or the result of use and time? This article explains where that line sits, and how to make a claim that resolves quickly.
The dividing line is cause, not severity. A fault that was there at delivery or traces to production – a separated seam, a failed joint, rough channel flash – is a defect. Damage from heat, insufficient lubricant, harsh cleaners, improper storage, stains from fabric or ordinary surface wear is not. A good claim is mostly good photography.
What counts as a defect
Defect versus wear
| Issue | Defect? | Why |
|---|---|---|
| Separated seam at a joint | Yes | Production bonding failure |
| Rough flash inside a channel | Yes | Moulding defect |
| Thin patch visible at delivery | Yes | Material distribution fault |
| Skeleton joint fails under normal use | Yes | Component failure |
| Weight far below listing | Yes | Core or material error |
| Tear at channel entrance after months of use | No | Friction and wear |
| Sticky surface returning after powdering | No | Plasticiser migration (normal for TPE) |
| Discolouration from dark fabric | No | Staining from use |
| Deformation after heat exposure | No | Outside operating temperature |
The four common claim types
1. Damage in transit
Report within a few days of delivery, with photos of both the outer box and the unit. Transit damage is the easiest claim to resolve because the packaging evidence supports it.
2. A defect present at delivery
Report before first use. This is why the unboxing checklist matters: check the channels, joints and surface before the first session, not after.
Models where an early check matters most
GXG2020 Realistic Silicone Half-Body Doll 20.2kg – Lifelike Torso with Inner SkeletonCheck joints before first use Original price was: $2,250.00.$1,500.00Current price is: $1,500.00.View →
100cm Standard Full-Size TPE Sex Doll – Complete Body with HeadTPE – check channels before first use Original price was: $855.00.$570.00Current price is: $570.00.View →
GA148cm Skin-Texture Full-Size Silicone Sex Doll – Complete Body with HeadSilicone – check seams before first use Original price was: $4,117.50.$2,745.00Current price is: $2,745.00.View →
3. A failure after weeks of use
A joint that fails after normal use, or a seam that separates without impact, is still a defect claim – but it needs your care routine alongside the photos, so we can rule out cleaning or storage causes.
4. A wear claim
Surface tackiness, minor staining and gradual softening are wear. They are not covered, but they are often fixable with the routine in our maintenance handbook.
How to submit a claim
- Stop using the item. Continued use usually enlarges the fault and weakens the claim.
- Photograph it properly. One wide shot showing the whole area, one close shot showing the damage, one shot under light that shows texture. Good photos resolve most cases without further questions.
- Send your order number and a one-paragraph account of when it appeared and what you were doing.
- Include your care routine – cleaning products, storage location and drying method.
- Wait for assessment before repairing. A DIY repair usually ends the claim, because the original fault can no longer be inspected.
What makes a claim easy to resolve
| Claim quality | What it includes | Typical outcome |
|---|---|---|
| Strong | Order number, 3 clear photos, care routine, reported early | Resolved on first contact |
| Adequate | Order number, 1 photo, short description | One round of follow-up |
| Weak | No order number, blurry photo, reported months later | Hard to assess |
Aftercare that protects coverage
Most rejected claims are rejected because the cause cannot be ruled out – not because the buyer did something wrong. Three habits keep coverage intact:
- Keep the care routine boring and documented. Unscented soap, full drying, flat storage, no plastic bags.
- Report early. A small fault reported in week two is straightforward; the same fault reported after six months is ambiguous.
- Do not repair before contacting us. Adhesives and patches obscure the original failure mode.
Longer service life, by material
GXG2800 Realistic Silicone Half-Body Doll 28.0kg – Lifelike Torso with Inner SkeletonSilicone half-body – longest service life Original price was: $3,120.00.$2,080.00Current price is: $2,080.00.View →
GXG2110 Realistic Silicone Half-Body Doll 21.1kg – Lifelike Torso with Inner SkeletonSilicone half-body Original price was: $2,347.50.$1,565.00Current price is: $1,565.00.View →
GXG765 Realistic Silicone Half-Body Doll 7.7kg – Lifelike Torso with Inner SkeletonSilicone – lightest full silicone build Original price was: $855.00.$570.00Current price is: $570.00.View →
Frequently asked questions
What counts as a manufacturing defect?
Faults present at delivery or traceable to production: separated seams, joint failure under normal use, channel defects such as thin patches or rough flash, and weight or dimensions materially below the listing.
What do I need to send with a claim?
Your order number, clear photos of the fault plus a wider shot, a short description of when it appeared, and your care routine. Photos matter most.
Do TPE dolls have the same coverage as silicone?
The defect categories are the same, but TPE reaches end of service life sooner. Surface tackiness and plasticiser migration are characteristics of TPE rather than defects.
G100cm Skin-Texture Full-Size Silicone Sex Doll – Complete Body with Head Original price was: £1,800.73.£1,200.49Current price is: £1,200.49.
G100cm Big-Bust Skin-Texture Full-Size Silicone Sex Doll – Complete Body with Head Original price was: £1,862.63.£1,241.76Current price is: £1,241.76.GA148cm Skin-Texture Full-Size Silicone Sex Doll – Complete Body with Head Original price was: £3,089.38.£2,059.59Current price is: £2,059.59.