Quality Assurance
Body-safe materials, independently tested, and backed by our promise.
Our Standards
Every KeHarbor piece is selected against a single standard: it must be safe, durable, and comfortable to use. We work only with established manufacturers and refuse anything that does not meet our material and build requirements.
Materials We Use
Our toys are made from medical-grade platinum-cure silicone and other body-safe materials. They are phthalate-free, latex-free, and non-porous, so they are easy to clean and gentle on skin. Every material we choose is selected to be safe for intimate contact.
Tested & Certified
Products are compliance-checked against CE and RoHS requirements, and body-contact materials are verified through third-party safety testing. Where a manufacturer provides material certificates, we keep them on file and can share details on request.
Authenticity Guarantee
We source directly from brands and authorized manufacturers. Every item you receive is 100% genuine — never a counterfeit, never a grey-market look-alike. If you ever doubt the authenticity of an order, contact us and we will verify it for you.
Quality Control
Before dispatch, each order is inspected for finish, function, and completeness. Items are then sealed in plain, hygienic packaging so they arrive clean and ready to use — with no branding on the outside.
Our Warranty
If an item arrives damaged or develops a fault under normal use, we will replace it or refund you — your choice. Report the issue within 7 days of delivery with your order number and a photo, and our team will take care of the rest.
Privacy Promise
Discretion is part of quality. Orders ship in unbranded packaging with a neutral sender name, and your details are never sold or shared. Questions about our materials or standards? Write to support@keharbor.com.